The Wisteria Terms & Conditions

  • Only one offer can be used at a time for a single transaction and not in conjunction with another offer

  • All offers are subject to availability and can either be withdrawn or modified at any time without prior warning.

  • Due to ongoing building work the Tea room may experience noise and distrubtion from time to time, we apologise for this, however have no control over any building or maintenance work being conducted. 

  • WiFi is offered free of charge at the discretion of The Wisteria and therefore maybe withdrawn at any time. 

  • Whilst we always endeavor to offer all food and drink as advertised, there may be occasions when we are unable to do so. Therefore; we reserve the right to withdrawn any items from the menu, at any point. 

  • The Wisteria is the trading name of The Wisteria (Fakenham) Limited.  The Company Number 11632500                                                         with the registered address at Newman's Yard, Norwich Street, Fakenham, Norfolk, NR21 9AF.

By accessing our Website and utilising our services, you acknowledge that you have read understood this Privacy Policy and the information collection and handling practices outlined in it.

This Privacy Policy was last updated on Nov 6 2018. We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates.

Scope

This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of information about you.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services.

  • What information we collect from you

  • How we use your information

  • With whom we share your information

  • How Long We Keep Your Information for

  • Your rights and choices with respect to the collection and use of your information

  • How we protect your information

  • Children's privacy

  • External links

  • International Transfers

  • Changes to this Privacy Policy

  • How you can contact us

 

What information we collect from you

In General.

We receive and store any information you enter on our Website or give us in any other way. This includes information that can be used to identify you as an individual or to contact you directly ("personal information").

Personal information includes information you provide us such as your first and last name, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We may also request information about your travel plans, style, and preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and flight class, luggage, and ticketing options.

Other information we may choose to collect may also include details such as your IP address, information identifying your device, and website browsing history to the extent that information is about you.

Information from Other Sources.

We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit us by "clicking through" from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Website or before coming to our Website, we may collect information such as your user name, password, and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our Website in accordance with the practices outlined in this Privacy Policy.

Automatic Collection of Information.

We automatically collect some information from your computer or Device when you visit The Wisteria. For example, we will collect session data, including your IP address, Web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customise your user experience.

Location Information and Other Information from Devices.

When you use an Application on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the our website. In addition, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected from your Device or photos to enhance your use of the Application by providing you with relevant content and contextual advertising.If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

 

Cookies and Other Web Technologies.

We collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any website. They are stored by your Internet browser. Cookies contain basic information about your Internet use. Your browser sends these cookies back to the site every time you revisit it, so it can recognize your computer or mobile device and personalize and improve your site experience.

You can find out more detailed information about what cookies and similar technologies (such as web beacons) we use in our Cookies Policy 

You can also find out more about cookies generally, including how to see what cookies have been set on your device and how to manage and delete them at websites such as www.allaboutcookies.org and www.youronlinechoices.eu

 

Display of Advertising

Data collected to serve you with relevant advertising

The Wisteria is committed to providing you with relevant content and information across our sites.

Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here.

Response to Do Not Track signals

How we use your information

General purposes

The Wisteria uses the information we collect about you for the following general purposes:​

  • to communicate with you in general, including to provide information about The Wisteria;

  • to enable us to publish your reviews, forum posts, and other content;

  • to facilitate your booking and reservations;

  • to respond to your questions and comments;

  • to measure interest in and improve our products, services, and Website;

  • to notify you about special offers and products or services available from us or our partners that may be of interest to you in accordance with your marketing preferences;

  • to otherwise customise your experience with Wisteria Tea Room including customising the ads shown to you;

  • to solicit information from you, including through surveys;

  • to resolve disputes or troubleshoot problems;

  • to prevent potentially prohibited or illegal activities;

  • to enforce our Terms & Conditions; 

  • as otherwise described to you at the point of collection.

How Long We Keep Your Information for

We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.

We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a period of time after you have closed your account with us, for instance if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.

 

Your rights and choices with respect to the collection and use of your information

  • You can choose not to provide us with your personal information, although it may be needed to take advantage of certain features offered at The  Wisteria.

  • You have the right to ask us what personal information we hold about you by contacting us at the address below (see "Contact Us"), and we may charge a small fee for providing you with this information.

  • We endeavor to ensure that your personal information is relevant to its intended use, accurate, and complete. You can also review, add or update the information you have provided to us by visiting your subscriptions page on our Website.

 

How we protect your information

We want you to feel confident about using The Wisteria we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorised or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your information.

 

Children's privacy

The Wisteria is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

 

External links

Our Website may include links to third party websites. If you access other websites from the links provided on our Website, the operators of those websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

The Wisteria may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

 

How you can contact us;

The Wisteria 

Newman's Yard

Norwich St

Fakenham

Norfolk

NR21 9AF

The Wisteria Privacy Policy

 
 

The Wisteria Privacy Policy

At The Wisteria we want to ensure that your visit to our Web site is smooth, reliable and as useful to you as possible. To help us do this, we use cookies and similar technologies (together referred to as “cookies” in this policy).

We notify you about our use of cookies when you first visit our Web site, through a notification banner at the top of the page. By continuing to use the site, you consent to our use of cookies. However, you can change your cookie settings, and choose whether or not to accept cookies, at any time through our Cookie Consent Tool. Further information about managing your cookie settings is provided below.

What are cookies?

Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any Web site. They are stored by your Internet browser. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to the site every time you revisit it, so it can recognise your computer or mobile device and personalize and improve your site experience.

For instance, we use cookies on our Web site to remember your login details, so you don’t have to re-enter them repeatedly during your visit to the site. Other cookies help us to understand what did and didn't interest you about our site, so we can provide you with features that are more relevant and useful to you next time you visit. We also use cookies to analyse how visitors use the site.

We work with third party advertisers to give you access to interesting and exciting travel content through our Web site. So, as well as setting some cookies ourselves - "first party cookies", we also allow some advertisers who display advertisements on our site to set cookies, known as "third party cookies". These cookies record information about your use of advertisements. This helps advertisers to show you advertisements that are more likely to interest you, limit the number of times you may see an advertisement and also to help to improve your online experience.

Please note that our use of any information we collect about you through your use of cookies is subject to our Privacy Policy, which is linked to from the bottom of every page.

What types of cookies do we use?

The cookies we use fall into 3 categories. These categories are described below. You can find further information about the cookies in each category by accessing the Cookie Consent Tool.

Essential cookies

These cookies are necessary to help you access and move around our site and use all its features. Without these cookies, our website would not work properly and you would not be able to use certain important features. For example, we use a cookie to keep you logged in during your visit, so the site does not require you to log in repeatedly to access different pages. We also use essential cookies for fraud detection and prevention purposes.

You will see that you cannot turn off essential cookies through the Cookie Consent Tool. The reason for this is that such cookies are necessary for you to access and use the content and features of the Web site.

Analytics and customisation cookies

We want to make your experience on our website as helpful, smooth and as enjoyable as possible. We use cookies to help us understand how our website is being used and how we can improve your experience on it. This type of so-called "analytics" cookies can provide us with anonymous information to help us understand which parts of our Web site interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our sites and we also use them to help us monitor how our visitors reach our sites.

We also use cookies to save your settings and preferences on our Web site, such as language preference and information you've previously entered when searching for travel options. Some customisation cookies are essential if you want to use certain features of the site.

Advertising cookies

Advertising cookies help ensure that the advertisements you see on our Web site are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing for you.

We also want to make it as easy as possible for you to share content from TripAdvisor with your friends through your favourite social networks. Social networking sites, such as Facebook, may set cookies that recognise you when you view content on our Web site and allow you to share content across both sites via the use of sharing settings. For further details, please see your social networking site’s terms of use and privacy policy.

Cookie Consent Tool - managing your cookie settings

You have the right to choose whether or not to accept cookies and we explain how you can exercise this right below. We provide you with a Cookie Consent Tool, which allows you to review the first and third party cookies placed through our site and adjust your cookie settings, including whether to accept such cookies or not. You can access the Cookie Consent Tool at any time through the “Cookie consent” link at the bottom of every page.

In addition, you can manage cookies through the settings of your Internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.

Most advertising networks offer you a way to opt out of advertising cookies. See www.aboutads.info/choices/ and www.youronlinechoices.com for useful information on how to do this.

Please note that, if you choose to delete TripAdvisor cookies, your access to some functionality and areas of our Web site may be degraded or restricted.

© 2018 The Wisteria (Fakenham) Limited All rights reserved.

*The Wisteria (Fakenham) Limited is not part of a franchise or chain & does not charge any service fees to users of our site. 

The Wisteria (Fakenham) Limited is not responsible for content on external web sites.